Terms & Conditions
Welcome to Aye Do Ltd, please find below our full terms and conditions covering the accessing and use of our websites. The terms and conditions are put in place to protect you our customers, our Seller Partners and Aye Do Ltd, and as such by using our sites you agree to be bound by these terms & conditions whether you are a visitor / guest to our websites, registered user or a member. By Law no person under the age of 18 years or deemed incompetent to enter into a legally binding contract may use our websites for sale and purchase of the items You should review the terms & conditions periodically for changes as we may update these terms & conditions from time to time and will notify such changes to you by uploading them on our sites.
PLEASE NOTE: As well as reading the following terms & conditions to which you have agreed by using this Site, you should also refer to the terms and conditions of each individual sellers on their respective product pages before making any order.
These terms & conditions and any document expressly referred to in them represent the entire agreement between us and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
At Aye Do Ltd we offer products designed and manufactured by ourselves, we also act as either a buying or selling agent for other UK domiciled suppliers. All of the companies that we act as selling agents for are referred to as Seller Partners and these suppliers can easily be identified on our sites as their names and full details are provided within the relevant product description and again during the checkout process.
Security Policy & GDPR - General Data Protection Regulations
The new GDPR regulations means that you can control how we collect, use and store your personal data.
To allow you this to happen we:
- Always ask for your permission when it comes to using your personal information.
- We want to personalise our product recommendations to make shopping easier and to tell you about promotions, collecting your personal information helps us do this;
- For us to have your order made we may have to give your personal information to a third party to complete your order eg - companies we use to produce our products,couriers for delivering products etc.
- We keep your personal information safe by take steps to make sure it's protected & you can how we do this below.
- As a payment service provider (PSP), thousands of businesses outsource their transaction security to us. It is our top priority to ensure that your customers’ transaction data is kept secure at all times.
All transaction information passed between merchant sites and Sage Pay’s systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to your servers from Sage Pay are signed using MD5 hashing to prevent tampering. You can be completely assured that nothing you pass to Sage Pay’s servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Encryption and Data Storage
Once on our systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data we hold is extremely secure and we are regularly audited by the banks and banking authorities to ensure it remains so.
Sage Pay’s systems are scanned quarterly by Trustwave which are an independent Qualified Security Assessor (QSA) and an Approved Scanning Vendor (ASV) for the payment card brands.
Sage pay is also audited annually under the Payment Card Industry Data Security Standards (PCI DSS) and is a fully approved Level 1 payment services provider, which is the highest level of compliance. We are also active members of the PCI Security Standards Council (SSC) that defines card industry global regulation.
Links to banks
Sage Pay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
Sage Pay is controlled by Iris Scanners, which are the latest and most precise biometric security devices available for identification. As used by; chemical plants, airports, police stations, prisons and other facilities where security is paramount. No one can enter or leave the building without a valid security pass.
All employees at Sage Pay are Criminal Records Bureau (CRB) checked prior to employment and no unauthorized individual has access to or is able to decrypt transaction information or cardholder data. Our systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). All transaction information and customer card information is secure even from our own employees.
Sage Pay operates on twin data centers to ensure optimal system security and up-time and has a full disaster recovery and business continuation policy.
Cookies are used to provide you as ‘the customer’ with the best possible experience whilst visiting our site. These cookies are small information files that are stored on your personal computer. To find out more about the types of cookies this website uses and what they mean please click here.
Law & Jurisdiction Cookies
Contracts for the purchase of goods through our site will be governed by Scottish law. Any dispute arising from, or related to, such contracts shall be subject to the non-exclusive jurisdiction of the courts of Scotland.
Aye Do Limited Service Description
We (Aye Do Ltd) accept orders from customers acting as either buying or selling agents on behalf of our sellers. All Seller Partners adhere to the Aye Do Ltd terms and conditions as laid out below. We strongly recommend that you carefully review any additional information contained within the individual product descriptions. The resulting legal contract is between you with Aye Do Ltd or a Seller Partner, and is subject, to our terms & conditions. We are not responsible in any way for listings provided by Seller Partners and at no time posses items offered for sale by our Seller Partners throughout our sites.
Where you order goods or services through our sites we may disclose your customer information related to that transaction to the relevant Seller Partner. We cannot give any undertaking, that goods or services you purchase from Seller Partners through the Site will be of satisfactory quality, and any such warranties are disclaimed by us absolutely. This disclaimer does not affect your statutory rights against the Seller Partner.
Orders placed between you and Seller Partners
Each order you place shall be deemed to be an offer by you to purchase the goods and/or services specified within it subject to these terms & conditions & any additional terms and conditions notified to you by the Seller Partner.
Change to products, pricing and terms and conditions
We reserve the right to: change the design or appearance of our websites, including removing or discontinuing any content or feature of the websites; or change these terms and conditions or any part of them; impose or change fees, charges or other conditions for use of the services or parts thereof.
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on our sites are correct at the time when the relevant information was entered onto the system but this information may change over time.
Method of Payment
All prices are shown in GBP sterling or Euros (at an indicitve rate only) however all orders are payable in GBP sterling only, plus any applicable taxes. Purchases may be paid for by using a debit or credit card through SagePay, our online payment facility.
We may refuse service or refuse to process a transaction for any reason or to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
On our sites your shopping basket displays the goods you have chosen, and details of post and packing. The delivery costs for each order may vary according to the shipping method selected. Any delivery times quoted are estimates only, based on availability and normal delivery time in working days.
Overseas import duty & regulations
If you order goods from our sites for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
Please also note that products offered for sale by Aye Do Ltd Sellers are directed solely at UK residents. Aye Do Ltd and its Seller Partners make no representation that any products sold through this website are appropriate or available for use outside of the UK. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach by you of any such laws.
Returns or Cancellations
If you wish to discuss or arrange a return, exchange or refund of any item, please e-mail us at firstname.lastname@example.org
All Seller Partners provide the following guarantee to all shoppers so that you have peace of mind when ordering any product through our sites. In relation to any goods sold through our sites, you have 7 days from receipt of goods in which you can return your order. Where you have placed an order you have seven days from the day after that on which you placed the order in which you can cancel your order (unless the service has already been provided).
Where you return goods within the period specified above (other than as a result of a defect in the goods) you will be responsible for payment of the delivery charges.
There are naturally exceptions to the terms shown above, where for instance products are specially made, so please always double check the returns policy directly with the Seller Partner concerned.
The following items are likely to be non-returnable and non-refundable:
personalised items that are specially made, or ordered, with your choice of name, fabric, message or other customised aspect;
perishable products, including food and flowers;
personal products such as underwear, jewellery (especially earrings), cosmetics;
large items of furniture which are often specially made or ordered;
homewares that are made up in your own choice of fabric or material, such as lampshades, throws, cushions and other items; and
art, sculpture, ceramics and other creations that are often specially commissioned when you place an order.
Feedback and Complaints
We welcome general comments about the Site if you would like to contact us regards specific feedback please email email@example.com. Any complaints regards our customer service or goods purchased should be directed to us in writing or via email. We aim to acknowledge any complaints within 48 hours of receipt & respond within 30 days.If you have made a complaint and have exhausted all of the dispute resolution options available to you by us, then is accordance with the Alternative Dispute Resolution Regulations 2015 the European 'Online Dispute Resolution Platform' can be accessed by following the link: http://ec.europa.eu/odr.
Gift vouchers are provided by Aye Do Limited and by purchasing or using a gift voucher to make a purchase on www.ayedo.co.uk or www.ayedogifts.co.uk, you agree to be bound by the terms and conditions for customers above and also to be bound by the conditions relating to gift vouchers below.
Gift vouchers are an arrangement between you and us or the gift voucher holder. Gift vouchers cannot be redeemed on the individual websites of any Sellers Partners on Aye Do Limited websites.
Aye Do Ltd gift vouchers are purchased through our standard order and payment method. The minimum value of a gift voucher order is £5. The maximum value of gift vouchers that can be bought in any one order is £500. One or more gift vouchers can be redeemed against a single order.
Gift vouchers must be redeemed within one year of the date of despatch by us and will expire after such date.
Gift vouchers are sent by email to the order e-mail account as soon as payment for the gift voucher has been cleared. As an alternative you can request us to send a gift voucher in a presentation box which will be despatched free of charge to a specified address.It is the Customer / Purchasers responsibility to ensure that the delivery email / postal address entered on the order is correct. Aye Do Ltd cannot be held responsible for the incorrect delivery of gift vouchers due to an error by a customer (such as, a mis-typed email address).
To redeem a gift voucher the unique gift voucher code stated on the gift voucher will need to be entered at the checkout stage when placing an order on-line or alternatively an order can be placed by telephone.
We cannot be held responsible for gift vouchers that cannot be delivered due to the recipient's spam filters, firewalls, capacity of the mailbox or any other factors outside of our control.
We shall not be responsible if a gift voucher is lost, stolen, damaged, impaired, corrupted, destroyed, deleted or used without permission.
Gift vouchers are non-returnable, non-refundable and not for resale. Gift vouchers cannot be redeemed for cash and are not transferable or assignable.
If the goods purchased exceed the amount of the gift voucher, the balance must be paid by credit or debit card when the gift voucher is redeemed. If goods purchased using the voucher total less than the value of the gift voucher, the balance will be given to you in way of a new voucher with a new voucher code.
Aye Do Limited gift vouchers can only be redeemed via our sites for the purchase of items currently featured on our sites including postage and packaging.
Gift vouchers cannot be used to purchase other gift vouchers.
By purchasing and/or redeeming a gift voucher you will be deemed to have read and understood these terms and conditions and agree to be bound by them. The terms and conditions on our sites shall apply to gift vouchers. If and to the extent there is a conflict or inconsistency between the terms and conditions of our sites and these gift voucher terms and conditions, the gift voucher terms and conditions shall prevail to the extent of the conflict or inconsistency. The defined terms used in our sites terms and conditions shall also apply to these gift voucher terms and conditions.
Hacking, Viruses and Site Links etc
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.
You must not misuse our site by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
We are not responsible for any of the links that may appear on our site to third party sites. Any links that are shown are as a recommendation only. Aye Do Ltd takes no responsibility for any transactions you may have with these sites. Our Site must not be framed on any other website, nor may you create a link to any part of our Site other than the home page. We reserve the right to withdraw linking permission without notice. You may link to our sites, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
Waiver, Severability and Force Majeur
If we fail at any time to insist upon strict performance of any of your obligations under these terms & conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms & conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any of these terms & conditions are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
Where a Seller Partner is prevented from or delayed in the carrying on of its business due to circumstances beyond its reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the Seller Partner’s workforce), or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials the date of delivery shall be postponed for the period that the circumstances continue.
Our gift products are not toys & should not be given to young children or babies to play with.
Our jewellery should not be worn overnight & should not be worn by children under the age of 3 years as small parts can cause a choking hazard.
Caring for your Silver Plated Jewellery
- Protect it from perfumes, hairsprays and cosmetics and as these can erode the plating
- Avoid getting the jewelry wet with your sweat. Remove the jewelry when you are going to engage in some strenuous physical activity
- Store it in a box out of direct sunlight wrap in acid free tissue paper to protect from tarnish
- Handle and wear with care
- Remove tarnish with a polishing cloth but reduce the amount of polish used as over exposure can remove the silver plating
- Unlike sterling silver, silver plated jewellery will eventually wear, some will last longer than others depending on the thickness of it’s layers
- Proper cleaning, maintenance, and storage are critical for extending its life usage
Here is a green tip on cleaning silver plated jewelry items
This tip is like magic: You can magnetize the tarnish away.
- line the bottom of a bowl with a sheet of aluminum foil and fill the bowl with warm water
- Add a generous amount of salt -- about 4 tablespoons -- and a squirt of liquid dish soap
- Place the tarnished jewelry on top, and voila! You'll see the tarnish begin to disappear -- a natural chemical reaction that actually magnetizes the tarnish right off. No buffing or rubbing needed
- Wipe clean and dry with a terry towel.
Contact Us, Feedback & Complaints
We are always looking at ways to improve our customer service or enhance our product range and as such are happy to receive feedback comments about our sites by contact us by e-mail or call us on 01506 467857.
If you have a complaint about a specific Seller Partner or product please direct this to Aye Do Limited who will attempt to resolve this matter with the Partner Seller in question however it maybe necessary for us to pass you onto the Seller Partner to allow you to reach resolution directly with them.
If you have a complaint or feedback you can speak to a member of the Aye Do team by calling us on 01506 467857, any time between 10am and 5.30pm Monday to Friday or alternatively email us here.